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Reviews and Ratings

Ravinia Plumbing & Heating contracts with an independent third party to rate our performance.  The following are the grades we received from our North Shore plumbing, HVAC, sewers and drains, pumps and back up pumps, and electrical customers for 2017, based on 1,104 responses. 

The following are the percentage of customers who gave us A ratings:

The technician was respectful, professional and friendly:98%
Overall appearance of the technician was good:95%
Our ability provided you with confidence in our skills and expertise:96%
It was easy to schedule your appointment:94%
Technician was knowledgeable and able to answer my questions:98%
My technician arrived within the three-hour time window:98%


We also received the following:

Definitely/probably would schedule another appointment:97%
Definitely/probably would recommend:96%


Here are some customer reviews we received in December 2017 from our North Shore plumbing, heating and cooling, sewers and drains, sumps and pumps, and electrical customers:

Buffalo Grove bathroom plumbing customer review

“Ravinia Plumbing was able to repair my shower when 2 other plumbers could not.  Tech was knowledgeable and helpful. I would definitely call Ravinia again.”

Wilmette water heater customer review
“Nicole does an excellent job on the phone with scheduling, etc.  Dan arrive as scheduled, called en route to confirm, and did an excellent job trying to fix our old water heater and finally installing a new one all in one morning!  He explained the problem so that even a layman like me could understand.”

Glencoe electrical customer review
“Job entailed rewiring two electric garage door openers. While the job was more complicated than we anticipated, the technician was professional in his approach and the work appears to be well done.” 

Glenview furnace customer review
 “The technician was so very friendly, polite and really cared. As a woman who knows nothing about heating systems I felt confident that he was trustworthy and would do a good job. It was also great he could come out the same day and the cost was reasonable. Thank you!”

Glencoe heating and plumbing customer review
“I had 2 service calls last week.  12/4 HVAC maintenance and 12/6 Plumbing repairs.  Both technicians were excellent.  Both were very timely and friendly.  They were both very knowledgeable, and resolved all issues.  I want to comment on the 12/4 HVAC service, and how thorough he was (I don’t remember his name).  We have 2 furnaces and he really took his time to clean and service the furnaces and humidifiers.  He went around and checked all of the vents and explained the importance of leaving all of the vents open, and using hi air flow filters.  My husband has commented how “even” our heat feels this season!”

Winnetka garage heater customer review
“We had a garage heater that didn’t work and Nick did an excellent job of replacing it. He completed the work in a timely, thoughtful fashion, even going the extra step of advising us of the way to get more storage out of the space he was working on. I appreciated his thoroughness which included a complete clean up and resulted in an excellent working heater.”

Glencoe emergency furnace repair customer review
“From start to finish, the service experience was wonderful.  My furnace stopped working before 8:00 AM Saturday morning, The woman who answered the phone was incredibly helpful.  She knew our house was without heat and she was able to get someone out to my house by 10:30 AM that Saturday.  Rick Cochrane came in, was courteous and knew exactly what to do.  He diagnosed the problem quickly and tracked down a replacement blower motor, installed it and got my furnace up and running perfectly in just a few hours.  I can not say anything other than: wonderful!!!”

Wilmette furnace and plumbing customer review
“Most recent 2 experiences:  Larry B for furnace maintenance and Danny for plumbing.  Can’t speak highly enough about both these guys.  They are both so knowledgeable, friendly, helpful, and informative.  I request them and they are one reason I’ve appreciated Ravinia so much.  Not the only reason but a big factor.  They use initiative to solve problems and are expert at what they do.  The scheduling team is always as helpful as they can be in meeting my needs and this past year I’ve had over and above service in re to some issues that arose after I had a new HVAC system installed last year.  Several follow up visits were made to make things right and it was very helpful to me.”

Lake Forest furnace and water heater customer review
“Larry the tech who serviced our furnace and hot water heater was personable and willing to answer my questions. He conducted himself with politeness and was thorough in his work.   Getting the appointment was easy.  I felt comfortable enough with the service cost that I signed up for the yearly service contract.  I look forward to a long relationship with Ravinia Plumbing & Heating Family of Companies.”

Highland Park furnace customer review
“Our technician Tim took extra time to explain changes he was making to our system. In addition he made several suggestions that would increase the performance of your heating system.   We’ve used Ravinia before for plumbing. This was our first time for our heating. Very happy and will use again.”

Deerfield toilet repair customer review
“Toilet water fill was VERY slow.  I called Ravinia and was able to be scheduled the next day  for this non-emergency repair.  Approximate time was followed, phone call before he came.  Estimate was given, I “ok’ed” it and the repair took less than 1/2 hour.  Very professional and clean job.”

Lake Forest emergency furnace repair customer review
“Just amazing. Classic issue, New Years weekend, furnace died. I called and they were here in under two hours. Fixed it.” 

Deerfield frozen pipe/Home Care Club customer review
“Because of having the Home Care option, I was able to get immediate service when my water pipes were frozen.  There was someone at my house within 2 hours and the problem was solved the next day.  I am always impressed with the professional service given by all the staff.” 

Click here to view more client reviews.


Recommended By 95% Of Our Customers.*

For more information, go to Reviews and Ratings

24/7 Emergency Service 847-579-5565

Family Owned Since 1928


Ravinia Plumbing
1580 Old Skokie Rd
Highland Park, IL 60035
P: (847) 579-5565
F: (847) 831-5694
Hours of operation: Mon.-Fri. 8:00-5:00, Sat. 8:00-1:30
View Location on a Map

Latest Blog:

Avoiding Do it Yourself Plumbing Mistakes

February 14, 2018

We know there are a lot of you out there that fancy yourselves as expert do it yourselfers (DIYers).  We know many of you are.  And we know man Read more…

*Based on research conducted January - December 2017