Terms & Conditions for SMS Communications

Ravinia Plumbing, Sewer, Heating & Electric (“Ravinia Plumbing,” “we,” “our,” or “us”) provides SMS/text messaging services to communicate with our customers for various purposes, including service and support-related messages. By opting in to receive SMS messages from Ravinia Plumbing, you agree to the following terms and conditions:

Types of Messages You May Receive

By consenting to receive SMS messages from Ravinia Plumbing, you agree to receive the following types of communications:

  • Appointment Reminders: Confirmation and reminder messages for scheduled service visits.
  • Service Notifications: Updates regarding technician arrival times, rescheduling, and service completion.
  • Informational Messages: Follow-ups, customer satisfaction surveys, and service-related guidance.
  • Promotional Messages: Special offers, seasonal maintenance tips, discounts, and event announcements.
  • Administrative Notices: Billing alerts, invoice availability, and service agreement details.

Message Frequency

Message frequency may vary depending on your service activity, preferences, and interactions.

Message and Data Rates Disclosure

Message and data rates may apply to all messages sent or received. These charges are billed by your wireless carrier and are your responsibility. Ravinia Plumbing is not responsible for any fees incurred from receiving SMS communications.

Opt-Out Information

You may opt out of SMS messaging at any time. To stop receiving text messages:

  • Text STOP to any message you receive from us.
  • You will receive a final confirmation message stating that you have been unsubscribed and will no longer receive text messages from us unless you re-consent.

Privacy and Data Security

Your privacy is important to us. All personal information shared through SMS communications is governed by our Privacy Policy and will not be sold or shared with third-party marketers. We utilize commercially reasonable safeguards to protect your information.

Changes to Terms

We reserve the right to update or change these Terms & Conditions at any time. Updates will be posted on this page and are effective upon posting. Your continued use of our SMS service after any changes indicates your agreement to the revised terms.

Customer Support

If you need help or have questions about our SMS service:

We’re available during regular business hours to assist you.