One of the most important aspects of maintaining a solid reputation for good customer service involves measuring customers’ experiences. Ravinia Plumbing & Heating paired up with a leading customer satisfaction survey developer and networking facilitator called GuildQuality for that very purpose, and the results have been spectacular so far. Excellent reviews and ratings have set us apart and continue to reinforce our dedication to customer care.

What is GuildQuality?

GuildQuality is a company that focuses on allowing contractors and other companies in the remodeling, building, and home improvement industry to see their businesses through the eyes of their customers. In recent years, the focus on customer satisfaction has grown exponentially, and companies go out of their way to ensure they’re doing the very best they can. Ultimately, the companies who provide the very best service at the best prices are those that succeed in the most competitive industries.


GuildQuality Award

With that goal in mind, GuildQuality has created a network of contractors and crew members who have verifiable skills and paired them with those seeking jobs. The result is an excellent website for allowing contractors to find jobs – and allowing those who need work done to select from among carefully vetted companies and crew. Aside from this, GuildQuality’s excellent customer satisfaction software gauges each company’s ability to fulfill their customer’s wishes in terms of quality workmanship, value, friendliness, and more. They reward these companies based on milestones and achievements.

20 Great Customer Experiences

Customers who use contractors and other companies that turn to GuildQuality for measuring satisfaction have the opportunity to participate in satisfaction surveys. In these surveys, customers rate companies from one to five stars based on all the pertinent factors. The 20 Great Customer Experiences Award – the most recent award received by Ravinia Plumbing & Heating – is the result of 20 perfect five-star ratings in a row with no less-than-perfect ratings in between. This is quite the milestone, and it is indicative of Ravinia Plumbing & Heating’s dedication to our customers’ satisfaction.

Services Provided by Ravinia Plumbing & Heating

Ravinia Plumbing & Heating provides numerous residential and commercial services, and these range from traditional HVAC installation, maintenance, and servicing to things like water quality and even sanitation. It is this wide range of services along with each individual team member’s knowledge, experience, and drive that continues to push the company forward in our competitive industry. To date, we have provided service for numerous types of businesses, ranging from hospitals and health parks to apartment buildings, office buildings, and even manufacturing and warehousing facilities. 

Ravinia Plumbing & Heating is proud to announce the receipt of GuildQuality’s 20 Great Customer Experiences Award. Much like receiving the 2018 Presidents Award from Carrier and the 2017 Angie’s List Super Service Award, it is an honor to be recognized for providing outstanding service to residential and commercial customers all across the Chicagoland area. It is hoped that future rewards continue to reflect each team member’s dedication to providing quality workmanship with a smile.