Long Grove customer review

Carolynn Bruce

00:39 04 Nov 22

Ravinia came out for my annual furnace/boiler maintenance. Always easy. Always professional. Always thorough. I have been so grateful to be a member of the Home Care Club for over 8 years. Ravinia has been always been there for me--quickly--when I've had a home emergency. The Home Care Club has always paid for itself and is so valuable to me. Thank you!read more

Paula Katz

19:26 29 Aug 22

"Our" person at Ravinia is Chris. He's professional and communicates clearly. He came to our house today just hours after we called (!) for a sump pump issue. While here he asked about our bathroom faucets, which he fixed six months ago (they're perfect). It's rare these days to be able to recommend not only a company but a particular person at that company. Five stars for Ravinia and Chris. Highly recommended.read more

Loree Nardini

00:33 07 Aug 22

Best service I’ve had in a long time from a contractor, Danny was very professional and help me decide and determine what to do with regards to coat with multiple quotes. Very helpful and respectful. I would definitely use them again!read more

Norris Reynolds

17:15 04 Aug 22

We contacted Ravinia Plumbing, Sewer, Heating and Electric because our sump pump failed over the weekend and our basement was partially flooded. We called on a Monday morning a little before 10 AM to see about getting someone over to replace the sump pump and Ravinia originally scheduled us for that Monday afternoon which worked for us. Well, we got a call around 20 minutes later with the surprising news that someone could be at our home in 20 minutes. Brian arrived on time and replaced our old pump. He was knowledgeable and took the time to walk through what was replaced and how it should operate. This is our second time turning to Ravinia and on both occasions, from initial call to the service call, they have been courteous and professional. Our work has also been reasonably priced. I do recommend their work on the plumbing side and will be using them again in the future.read more

Jim Clutter

14:20 27 Jul 22

Ravinia is a high quality company with great customer service and a professional staff of union tradesmen who are fully trained, experienced, and qualified to do any job I have. I've used them repeatedly and gotta say they really know how to take care of a customer. I've had them replace a boiler, install a new hot water tank, service AC and furnaces, add GFI outlets, replace electrical panels, and other things and I know it'll always be done right the first time.read more

amy vieregg

16:57 10 Jul 22

Our water heater unexpectedly broke; we called multiple locations and no one picked up the phone. Ravinia Plumbing answered the call, had a technician out within the hour and the new water heater installed within two hours. We were extremely grateful; Dan our tech was fantastic, explained everything clearly to us on what he was going to do and then what to do with the new heater. Would definitely use Ravinia for other plumbing needs and recommend to others.read more

Stuart Kramer

20:07 07 Jun 22

My first experience with Ravinia Plumbing was very positive.. From start to finish it was excellent. Jason B. came to our home to repair a clogged bathroom drain. He started by explaining the process clearly and answered our questions in great detail. Jason B's work was professional, neat and clean. It was a pleasure to have him in our home Thank-You Jason B. great job !!read more

Cheryl Longhini

13:07 29 May 22

Cesar assessed the situation and gave us repair and replacement options. He ordered the part and replaced the fan on AC. He was a pleasure to work with- clean and efficient. I'd definitely use him again.The AC has been humming away all week.read more

Jamie Rauscher

14:01 20 May 22

This was a complicated repair and Jason did a fantastic job. He was organized, meticulous and thorough. He carefully explained what needed to be done and kept us updated throughout the repair process. He arrived on time and cleaned up when he was finished. I highly recommend Jason and would definitely use him again.read more

Carolyn Slone

20:19 19 May 22

Ravinia technicians were on time and courteous with my AC compressor replacement. They even looked at my other, second AC compressor that started acting up just before they arrived. Turns out is was a capacitor, which was still under warranty, and they replaced that too at no additional cost! (part was under warranty.) We buy a preventative maintenance program for both of our furnaces and AC units from Ravinia, and they always do a great job and treat us right.read more

Kevin Saiki

03:51 18 May 22

Ravinia can always depended upon for great service! Tim S has been to my house before and is always friendly and professional. Eleni C kept me informed when Tim would arrive. I highly recommend Ravinia and have been a satisfied customer for many years!read more

Michael Daniels

20:05 12 May 22

Ravinia Plumbing has become my go-to for my plumbing needs. With the difficulty of getting a general contractor with the high demand environment I called Ravinia to re-configure the plumbing in a full bath-to-powder room conversion to get that potion of the project addressed. Jason took the extra time to explain exactly what he was doing and why, which puts the customer’s mind at ease. He even addressed several aesthetic questions which were very important to me. And my general contractor that came in to do the remaining work commended the plumbing because everything was buttoned up and ready for them to tackle.read more

Diana Bielat

17:50 06 May 22

Ravinia just installed a new A/C unit for my home. Jeff J. was very helpful in selecting the right unit and answering my questions. Rick & Danny arrived on time & ready to work in spite of the horrible weather. They were very professional, efficient and respectful of my home. The job went great! Thanks for the quick service!read more

Marcia Aronow

17:11 29 Sep 21

We hired Ravinia Plumbing for the first time. This was a complicated job that involved removing 2 water softeners from underneath a bathroom vanity, which took up the entire vanity space. The job had to be done in 2 appointments. Chris and Jon were very professional and knowledgeable. We were very happy with their work and would hire Ravinia again for any other plumbing job.read more

William Carlson

14:15 28 Jul 21

So glad we found this company they have been extremely professional and fair priced. We are extremely happy with the jobs they have done for us!read more

D K

17:04 23 May 21

very capable & professional. I now understand why they are rated N0. 1 in the NS

Darren Jay and The Delta Souls

14:40 20 Apr 21

Chris and Joe came over my house on Dato Ave (Highland Park) today to check out a sewer smell. I was extremely impressed by their knowledge, courtesy and professionalism. Best Ravinia techs I have had come over up to date. Thank you to both of you! Ravinia great job hiring these gentlemen.read more

Raymond Benson

19:23 18 Apr 21

Chris came out three times (separate issues) this month and did fabulous work. Very professional and pleasant, and did a great job all three times. We will always call Ravinia when needed and especially ask for Chris if he's available!read more

Richard Miller

23:41 29 Mar 21

We had Jason of Ravinia come in today to build a slightly complicated bypass for a water softener. The picture below is a small example of the craftsmanship & professionalism of Ravinia Plumbing. Jason was on time, patient, kept the area clean, & explained to my wife and I the work he did and didn’t do.Not only am I happy with the work, the price was fair and what I would expect for the work and materials.Ravinia is our go to from now on.read more

Daniella Appel

21:59 22 Mar 21

I reached out to Ravinia Plumbing on the weekend via their website, and they got back to me immediately on the next business day, and they were able to send someone out to my house that day! The job ended up being a lot longer and more complicated than anticipated, however, Chris T. and Joe were patient, helpful, and friendly the entire time. Thank you!read more

Bill Moss

20:42 19 Feb 21

Called because first floor furnace didn't seem to be heating correctly. They came out that day in the mist of a cold snap. Our service tech Todd was terrific--he let me follow him around while I explained what I thought the problem was and then he took the time to explain and show me what the actual problem was! I got a great education and really appreciated his expertise and willingness to share. Thanks Toddread more

Kristin Hendricks

04:36 13 Feb 21

Jeff and Chris at Ravinia Plumbing were amazing! They were professional, informative and solved our plumbing issues quickly and correctly. We had a frozen pipe that they were able to bring back to working order and also fixed our shower fixture that wasn’t properly installed when we bought the house. Jeff also helped us figure out where else we should have additional insulation installed around bathroom plumbing pipes and drains. I highly recommend using Ravinia Plumbing and will definitely call them again with any plumbing issues that arise in the future.read more

john Gernady

02:56 03 Feb 21

ARRIVED IN ONE HOUR. ONE HOUR LATER SEWER LINE WAS CLEARED. MEN WHERE POLITE, EXPLAINED WHAT WAS NECESSARY, CAREFUL OF OUR HOME, VERY THOUGHTFUL , CLEANED UP AFTER AND HARD WORKING. CAN NOT SAY ENOUGH ABOUT THE GREAT SERVICE I RECEIVED. EVERY TIME I CALL RAVINA THEY PERFORM . USE THIS CONTRACTOR. WOMEN ANSWERING THE PHONE IS GREAT ALSO!read more

Carol L.

03:49 14 Aug 20

We purchased a home and our inspector gave us a list of things that needed to be looked into/installed/repaired/replaced.We called Ravinia for plumbing, electrical and HVAC services. All three professionals were excellent. They arrived on time, were very competent, hard working, and equally important - They were honest and conscientious people who did not overcharge, and did not look for services that were not really needed. In fact, one of the professionals said - your inspector was not correct. This is in good condition and does not need replacement. I mean... How refreshing is that?! After some bad experiences with other companies, honesty is very important to us. We highly recommend this company. We joined their Home Care Club, and we intend to use them as long as we live in the area.read more

Stuart Hochwert

19:56 02 Aug 20

I called Ravinia at 9AM on a Sunday for emergency service. I got a call back in less than 10 minutes, and plumber was out by 11AM. Our toilet had broken and self-repair was not possible as the shut off was not working. Plumber showed me charges before work started on an iPad. Very professional. Within 1 hour toilet had a new quarter turn shut off and toilet fill valve was fixed. Due to COVID-19 plumber took proper precautions and we were comfortable. Really impressed with overall service.read more

Neil Burmeister

16:08 13 May 20

I've used Ravinia Plumbing and Heating for years. They arrive on time, their employees are in uniform and respectful. They tell me the costs upfront and explain everything before they start work. I highly recommend these guys; they solve the problems and keep our house running at peak efficiency. They put in a new high efficiency furnace and my heating bills dropped by a third during the first winter!read more

John Peterson

20:09 27 Mar 20

When we could not pin-point why we had a small, small back-up of water in the unfinished basement, we called Ravinia at 11:00 a.m. for a standard service appointment (not an emergency call). The service representative - - Joe H. - - was at our home by 12:00 noon. He was knowledgeable, courteous, professional, thorough, efficient, and effective. His work was outstanding - - and his insights were excellent. Turned out Joe H. determined our matter to be a no-biggie issue. We now have peace of mind, thanks to Joe H. To top things off, our neighbor needed her car battery jumped - - Joe H. finished his Ravinia job and turned into a good neighbor. In less than 10 minutes, Joe H. solved the car battery matter. Great service representative and a great person, too. Thank you, Joe H. Thank you, Ravinia.read more

Teresa Gaglione

21:36 05 Mar 20

I have used Ravinia plumbing for all of our plumbing needs since moving into our new house and they have always been fantastic. Everyone who has worked on our place has been kind, professional, and just overall great. I have to give a particular shout-out to Phil. He was here recently and did an excellent job. He answered all of my questions, was very engaging, and did a great job. I haven't regret using Ravinia and I don't see that changing anytime soon!read more

Elisa Rabin

16:33 05 Dec 19

Joe is a straight shooter direct honest and competent in his skill set. I highly recommend that you request him for sewer work.read more

Mitchell Kanter

18:34 14 Nov 19

Ravinia Plumbing, Heating, & Electric is a first class organization. We have been working with Ravinia for years. They always have the clients best interest in mind. Their employees are skilled and professional, and their managers and staff provide top notch service to their clients. I would use and recommend Ravinia to anyone who desires the very best in their homes.read more

George Spaniak Jr

22:22 28 Oct 19

I am a member of the monthly home club and it is well worth the money. I called Ravinia late at night when I noticed an alarm beeping indicating a failure on my primary sump pump. Ravinia paged the plumber on call who returned my call within several minutes. After talking me through the situation, he determined that my back up pump was working properly and scheduled a service call for first thing the following morning. The technician, Phil, was fantastic. He spent a great deal of time and effort explaining to me how everything works. He also uncovered other plumbing-related issues that were in need of repair. Before he did work, he gave me a clear quote of costs. Great technician. Thanks Phil!read more

Dawn McAnaney

19:49 28 Oct 19

We just had Ravinia Plumbing and in particular, Joe Hutchcraft out to rod out our sewer line. Joe was so professional and explained the entire process to my husband and me. He used the camera to make sure our pipes were good and solved our problem. We will always refer Ravinia Plumbing to friends and thank Joe for all of his work.read more

James Marker

12:53 07 Sep 19

Rick did a quick analysis of the situation, and pointed out some options. We brainstormed one solution that I've already incorporated, and that Rick said he would use in the future, too. He also noticed a couple of other things which we discussed that was also indicative that he was keeping an eye out for us, the customers, and our best interests. I much appreciate that! I was very satisfied with the service.read more

Billy Wilson

19:09 02 Sep 19

They are prompt, courteous, clean, efficient, happy to answer questions, offer alternative solutions where appropriate, reliable and effective. If having to call the plumber is a necessity, this is about as positive an experience of that kind as I have had.. Always a Positive Experience..read more

Will Thompson

19:13 29 Aug 19

This review is for Joe Hutchcraft in particular, a plumber with Ravinia. He came to our house today to rod the sewer line, and was fantastic to work with. He explained everything clearly, showed me a video of the line, and did a professional job. Cost even came out to less than expected. I'll be asking for him by name for any work in the future.read more

Erica Matson

20:24 28 Aug 19

Joe was early to our appointment. He did a thorough job explaining what he was doing. I located the clean out in from of my house and cleared the dirt in advance. Joe had to work around a shrub (not easy). He gave me a honest answer on what needed to be done, got the router to work and the scoping and routing job was completed successfully. I was very happy to ensure my sewer drain is clear both in the house and all the way to the street.read more

Kaitlyn Abagail

20:25 20 Aug 19

I have been so happy with my service lately - we have needed 2 service calls in the past month (for unrelated things). One case was an emergency over a weekend, and we were able to set up same-day service, which was amazing. Jeff was our technician for that visit, and he was very helpful and able to explain the whole service to me in a clear and precise manner. He was also lovely to be around and was very patient with my 4 year old son and his endless curiosity. The other visit was scheduled during the workweek, but right before Thanksgiving, so it was really important to me to get prompt service for my broken kitchen sink! Chris was our technician for this visit, and he could not have been nicer or more helpful. Not only was he able to fix my broken sink, but also took care of some other nagging plumbing issues around my house (one of which was a faucet I tried to install myself, and ended up doing a poor job - I have learned my lesson and will call the professionals next time!).read more

Marc Cohen

16:53 16 Aug 19

Charlie Genest was on time, very professional, knowledgeable, thorough and explained what he was doing as we were going along. That’s worth five stars all day, any day.read more

Heather Musser

21:33 11 Aug 19

If you need plumbing services Ravinia Plumbing & Heating is the way to go! The technicians are punctual and even call ahead to let you know they are on their way. I love having that kind of prediction. Both technicians we have dealt with were friendly and very professional. They came in, did the work efficiently, cleaned up and were gone. So thanks for that. I feel very comfortable recommending you!!!read more

Paul Mariani

15:58 08 Aug 19

Bar-none the most professional P&H organization I've encountered since becoming a homeowner ~20 years ago. The Best of the Best in Chicago! I highly recommend their services.read more

Michael Card

19:59 28 Jul 19

We are very pleased with the quality of the work, the explanations that accompanied it and the positive, polite nature of both of the technicians. My only concern is that I had to call back to schedule the 2nd part of the service call because no one had called me after a full week of waiting. I believe there was a miscommunication.read more

Mars ME

21:22 21 Jul 19

Excellent service, professional, would definitely recommend! Communication is important. Talk things through with them and ask questions. They are consultative!read more

Frances Roth

20:24 06 Jul 19

We had to have our air conditioning unit replaced. David did a spectacular job and it was a pleasure working with him. He answered any questions we had and did a good job of explaining our new thermostat. He gets very high marks from us!read more

Sarah James

20:03 30 Jun 19

Everything was fine. Technician arrived on time. Cesar was very proper and friendly.He did his work to inspect my heating system in a very professional way, I am very grateful for the Home Care Club and for the savings in the price I paid today, Thank you very much. I am a loyal Ravinia customer.read more

Alyson Owens

20:19 21 Jun 19

Your technicians are always on time. They are courteous friendly and very neat. Your service is extraordinary. You Are honest and trustworthy. We will continue to use you. As far as I'm concerned, you need no improvement.. Keep up what you are doing.read more

Olga Peterson

20:24 17 Jun 19

Servicemen have always been courteous, professional, and polite. With the exception of once, the job was done efficiently and well. Scheduling has been prompt and responsive. And, they always are nice to my dogs who like to 'help'.read more

Lizzie Alexander

20:52 07 Jun 19

The technician this morning was WONDERFUL! He was timely, extremely professional and knowledgeable. He did a great job of explaining the issue and how it was fixed. One of the best technician's I've encountered and I've had a lot of service men.read more

Valee Miner

21:34 03 Jun 19

Todd was my Tech. He was very good. Spent considerable time doing my A/C Unit and explaining as going along. I really appreciated his courtesy of cleanliness as it COULD NOT have been muddier after the rains. I thought he did a great job. Thanks.read more

David Schultz

02:36 01 Jun 19

Many thanks to Joe at Ravinia Plumbing for helping work out the issue and providing advice on how to avoid another mishap. I will be using Ravinia again and recommend Joe to others. I just hope I never have to use them for this type of repair again (flood in our basement due to plumbing blockage / back-up)! :)read more

Jose Williams

22:34 24 May 19

I called Ravinia and got someone to come out same day. Joe was amazing in helping troubleshoot our water issue, explained things as he went along and wouldn't give up before he fixed everything. These guys are great and I will recommend them in the future to anyone who asks.read more

Mack McMahan

22:05 21 May 19

Our experience was very good. David was our technician and he was excellent and very friendly. So far, we love our new Cor Thermostat that he sold us. We also would like a sales person to come out and give us a quote on a new Comfort height toilet.read more

Sharon Pflaum

05:11 21 May 19

I was very impressed with the technician's knowledge and attitude. He spent much time making sure everything was working properly before he left. He also made sure that when they returned in the fall my dehumidifier would be properly serviced.read more

Tara Stewart

14:28 06 May 19

Kevin is a highly professional representative of your company. He explained his work thoroughly and to my understanding. I have every confidence that the annual cleaning of my boiler is of high quality, and I often speak highly of your group of companies.read more

Debbie O'Sullivan

20:38 26 Apr 19

Very quick response today by the electrician after the heavy brass chandelier came loose from the ceiling during cleaning. It was very precariously hanging by only the electric cord and resting atop 2 ladders when he arrived. He worked quickly to put it back up and ensure no damage to people, floor and furniture.read more

Sandy Hanson

21:56 19 Apr 19

We have had excellent experiences with Ravinia each time they've been out! Our technician this time was polite, efficient, and explained his findings clearly. He had the work completed in the time he quoted and made sure to go over all of the repairs before he left in case we needed follow up.read more

Marisa Allan

21:45 22 Mar 19

I was told my window of time for the technician's arrival was 1:00-4:00. I called in the morning to see if I could get a better idea of the time but that wasn't available. The technician arrived at about 4:00 and was worth the wait. Rick was very thorough and seemed to be very knowledgeable. He was very neat and very helpful.read more

Carla Brown

20:54 08 Mar 19

We were very pleased with today's technician. He arrived on time and was both friendly and professional. He explained what the options were and did the one we were comfortable with. We would appreciate having him return, should we have a problem.read more

Edina Zukic

23:06 31 Jan 19

Last Friday morning we lost heat because our nest thermostat was giving an error message that it wasn’t receiving power. It was cold and we needed someone to come out same day to fix it. I called Ravinia at 9am and they came by at 1030. They fixed the thermostat and we have not had any issues with the recent polar vortex that hit Chicagoland. It was the best $169 we spent. Thank you Ravinia for saving the day and our family from this arctic chill. We know who to call next time! Next time, I’ll just request that the techs take off their shoes. I had to do some cleanup after they left.read more

Alice Saunders

23:57 18 Jan 19

It seemed to be very good. The technician was on time and answered all my questions. My husband died unexpectedly a month ago and he had always taken care of the service calls. I really appreciated the time the tech took to help me out.read more

Ron Futterman

00:06 16 Jan 19

During the many years we have used Ravinia's services, we never have been disappointed. Every person who has come to our house was skilled, timely, friendly and efficient. One should expect reliability from a service provider. That word sums up our experience with Ravinia.read more

Danniel Huggins

23:13 15 Jan 19

We purchased new a/c & furnace from Bishop in 2014 and have had excellent service since with regard to annual maintenance. The furnace inspection which was done 10/15/18 was done by JACK. He was on time and was probably the best tech we have had. He explained everything, even things we already knew but it was a good "refresher" course and he was just a very pleasant person.read more

ella joe

11:54 06 Jan 19

Nick replaced our leaking water heater today. He explained clearly and thoroughly so many different aspects of its operation but also patiently answered other questions I had about the plumbing. It was impressive how very knowledgeable he is. What a pleasant experience having someone so professional and friendly and efficient working in our home!read more

Todd Jones

13:55 31 Dec 18

Bob cam to the house and my wife said got right to work. He was able to clean both Furnaces and let us know what was going to be needing replacement fairly soon. He has honest with his assessment of what we needed and even helped us take advantage of specials that were currently available.read more

Alexander Howard

13:10 27 Dec 18

My experiences with Ravinia have always been very positive, and today was no exception. From prompt timing, expertise and ease of explanation - the replacement of our sump pump was flawless. Our technician, Jason Innis, was the consummate professional and a true asset to the organization.read more

Michael Gibson

15:13 17 Dec 18

Just had my furnace, a/c and hot water heater replaced. Nick, Charlie, Victor and Jon did a great job! They were very courteous, friendly and professional. One thing is that any of the technicians that work for Ravinia always leave the job site clean when they leave. They always cover their shoes and put down protective mats or cloths to cover the carpet or hardwood floors. It is VERY much appreciated! Also Ron, the salesperson that I was working with, is easy to work with and very helpful with any questions that I had. Thank you for a great job! Kevin Saiki.read more

Michael Goodman

12:20 27 Nov 18

Very pleasant experience. Our tech, Terry B, was very professional and responsive as always. We appreciate that he's been to our house before and value his serviceread more

Cheri Curry

13:40 23 Nov 18

I was incredibly impressed with the timeliness of our service. They came out that very morning to assess the situation and immediately called a service guy, Joe, to proceed with the job which he came within a half hour! Joe was cordial, explained the situation in layman's terms so both my husband and I thoroughly understood what needed to be done and why.read more

Mollie Ingram

11:35 16 Nov 18

In July an air conditioning failure is a compelling problem. Your team responded promptly and efficiently to fix our concerns (which turned out to be a clog of cottonwood buildup!). We're now cool, comfortable, and able to enjoy our home together. There are6 of us--ranging in age from 11 to 86! Thanks!read more

Arlie Gentry

13:30 13 Nov 18

Bob was our technician, and he did a great job. He has serviced our home before, and we're always impressed by his professional knowledge, his thoroughness in taking care of our boiler or ac system, and his friendly manner when he's answering our questions. What's most reassuring is his method of double-checking his work.read more

Camilla Tilley

13:35 19 Oct 18

Ravinia installed a new air conditioner a few days ago. We've been in our house for 17 years (we built it in 2001), and our AC has always been pretty weak. We found that the entire experience with Ravinia was very good, from the initial estimate to the installation. Every person came on time; it was easy to schedule; the technicians were very knowledgeable . The total cost was high, but we hope that the new systems solves our cooling problems.read more

Sally Rojas

10:02 15 Oct 18

Your service representative, Joe, was very professional, courteous and customer focused. He came in to do a superb job, not just a job. I was extremely impressed with him because he took the time to explain to me in detail what my issue was, how he was going to fix it and that he wasn't leaving until 100% customer satisfaction was achieved. What a breath of fresh air!! Joe is a keeper.read more

Kenneth Carey

13:24 28 Sep 18

The sales person, Ron Mrowiec, did an excellent job in defining our heating and cooling needs insofar as equipment is concerned. The installers did an excellent job on the installation insofar as explaining mechanical aspects, doing the installation itself, and explaining the workings of our fancy new thermostat. I couldn't be more pleased. The pricing was higher than anticipated, and higher than one of the competing bids, and I would have been happier if Ron/Ravinia had provided a larger discount, but I bought from you because I had/have more faith in Ravinia.read more

Donald Glover

11:22 26 Jan 18

Saturday at 1:00 I noticed water coming up from the floor drain in the basement, I called Ravinia and was told Ray was on another job, but could be over by 2:00. Needless to say I was thrilled that someone was available so quickly. Within a half hour Ray called me to say he was on his way and would be to my home shortly. When he arrived he was pleasant, remembered being at my house for other service before and he got to work rodding the sewer drain from the street toward the house. We talked while he worked and explained to me that roots are always growing and this maintenance should be done on a regular basis. I truly appreciate the prompt and efficient service on a Saturday afternoon. Thank you Ray and Ravinia Plumbing for being consistently dependable !read more

lk nh

17:52 25 Jan 18

Ravinia Technicians installed a new AC unit today at our home. The technicians arrived on time and got to work quickly. We discussed the particulars about what was to happen, made sure the correct unit was to be installed and they went about the business of getting the unit installed. It took about three hours to get the project finished. Upon completion of the process the technician and I discussed the warranty and a few other concerns and all were answered. I had scheduled the installation a few months ago and had no trouble picking the date that worked best for my schedule. We feel the price is comparable for our Carrier AC unit.read more

lo mj

03:20 22 Jan 18

not sure if my previous note came through! Rick came to service our boiler. He was very nice and explained that it was time for a new one. Then Jeff helped us select a new one, followed up with me several times during the process and could not have been more kind and helpful. Roy and Don then came and spent a day installing the new boiler. We were incredibly appreciative of their expertise. They were so patient explaining to us how everything worked. We were delighted with the whole process. thank youread more

Tara Scott

15:02 15 Jan 18

I have the utmost respect and confidence in Bishop heating and plumbing. I have used them for many years. They bend over backwards to be of service. Years ago we needed new furnace in middle of Christmas and frigid cold. They supplied heaters etc because furnace had to be ordered and it's was middle of holiday. We really appreciated their care fir our comfort. They have the best servicemen. One is nicer than the other. Always a pleasant service call ..read more

tr gf

16:50 12 Jan 18

Excellent, courteous, personable. Kevin has been our air conditioning tech for several years and I trust him to help me get the most out of my investment. Tour water heater tech who came out a few months ago was the same, as is the furnace tech who has serviced us several times. I recently had a couple of Sears techs come out for washer and dryer service and your men are simply better in every way.read more

Frank Harris

18:06 02 Jan 18

As you know there are many heating & plumbing companies in the north shore. I will continue to use Ravinia because your staff are courteous and efficient. When Roy was here, he remembered me from before and I felt like a valued customer. Besides remembering me, he did an excellent job, cleaned up after himself, and was courteous. Thanks Ravinia job well done.read more

Janelle Strickland

15:26 30 Dec 17

Most disappointed with our seven year old Carrier units, installed by a previous co. Have spent $3,000 on repair, and as seniors have been without heat during the coldest times. Technician, Roy, was very pleasant and no nonsense.....got the job done well. Also appreciated the part picked up instead of waiting for it to come in. We have done $$$ business with Ravinia since making the switch. Some of the service is excellent, [in all areas] a few I would not want back in my house.read more

Norman Alexander

11:56 29 Dec 17

We had been a customer of Ravinia Plumbing & HVAC for many years, but switched to another provider after having some service problems with Ravinia a number of years ago. However, we recently needed to replace both our furnaces, both our AC units and our water heater in the midst of renovating our home, and called Bishop Heating & Cooling for one of our quotes. Jeff from Bishop called back to let me know that they had been acquired by Ravinia, and that he was aware of my service concerns with them from in the past, but he'd like to win my business again. Jeff spent significant time in preparing a couple different quotes for us, making sure I understood the differences between the two quotes and the advantages that either option would provide for our home. His knowledge of the equipment, the efficiency and comfort advantages of each, and all the details required for installation was well beyond what any of the other providers was able to offer. In addition, he responded quickly to my emails and calls to prepare us for our decision. Once we decided to use Ravinia, Jeff accompanied the installation team -- Charlie, Dan and Don -- to our home to walk through all of the details and make sure all would be installed correctly. Don, the installer of the water heater, was extremely efficient and thorough in his work, making sure we were without water and hot water for as short a time as possible, and correcting some related plumbing issues in the process of installation, which significantly improved our hot water situation in the home. Charlie and Dan were similarly thorough and detailed in their work, making a complicated installation of very high-tech equipment quite painless. And all of the installers were very friendly, presentable and timely throughout the installation process. At the end of the installation, Charlie was very helpful in getting us familiar with the new system and how to use the thermostats and online app to manage our comfort settings. Ravinia has definitely won our business back with a very different service level than had been provided under the direction of the previous owner.read more

Dennis McDonald

19:56 26 Dec 17

Technicians are very professional and willing to explain and answer questions. They arrived on time (within the time frame they had predicted) Scheduling service was simple. I have only one suggestion, since I had scheduled the service several weeks in advance, I would recommend a reminder email the day or two prior to appointment. I always put my appointments on my calendar, but actually called on the day scheduled to double check if someone was coming since I had no prior reminder.read more

Viviene Ginog

18:07 26 Dec 17

Gary from Ravinia Plumbing and Heating came right on time. He introduced himself and took off his dry shoes as not to dirty our carpet. He was professional and friendly and took the time to explain what needed to be done and the cost of the repair upfront. He even checked the sump pump with recommendations. He was thorough and finished in a timely manner. I hope the next time I call Ravinia Plumbing and Heating, Gary will be our serviceman.read more

Lizzie Simon

15:19 22 Dec 17

Most recent 2 experiences: Larry B for furnace maintenance and Danny for plumbing. Can't speak highly enough about both these guys. They are both so knowledgeable, friendly, helpful, and informative. I request them and they are one reason I've appreciated Ravinia so much. Not the only reason but a big factor. They use initiative to solve problems and are expert at what they do. The scheduling team is always as helpful as they can be in meeting my needs and this past year I've had over and above service in re to some issues that arose after I had a new HVAC system installed last year. Several follow up visits were made to make things right and it was very helpful to me.read more

Maxine Miller

11:11 18 Dec 17

You responded to my service request very quickly. I experienced a flooded floor from a leaky pipe on Wed and by thurs. a plumber was at my home fixing it. The leak was in a difficult area requiring cutting into my wall. The plumber was very efficient. He found the rusted pipe deep in the wall, changed it and cleaned up very effectively. He obviously knew what he was about. I am very grateful to have this over and very satisfied with the quality of the job. Thanksread more

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03:42 14 Dec 17

Rick C called to say he was on the way, arrived on time, was courteous & informative. He was thorough, vacuumed & removed & cleaned the parts that needed cleaning. He cleaned the area where he worked before leaving & insisted on covering his boots when he came inside. We were pleased with the work he did & would recommend him. We would recommend him & your company.read more

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01:42 14 Dec 17

When I called for a basic inquiry the phone was answered in a friendly and professional manner. They took the time to let me explain why I was calling and then asked me specific questions. While my heating situation was not an emergency, they scheduled a technician in the afternoon, within 3 hours!! Fast response, and a great service call that solved my issue at a fair price.read more

Tammy Hamilton

11:42 08 Dec 17

I called Ravinia Plumbing because I have a specific brand of wall toilet system that I thought was leaking. Other plumbers were hesitant to try and service the toilet. The technician, Jeff, who came out to the house was excellent! He was very friendly and knowledgeable. He answered all my questions. It turned out that it wasn't the toilet that was leaking, but the shower next to it in which the drain had not been installed correctly. Jeff had to cut the ceiling in the area below in order to access the plumbing and do the repair. He ended up spending the morning doing the work. He also checked the other shower drains in the house to make sure they did not have the same issue. Thankfully, they were installed correctly. Throughout it all, Jeff was wonderful. I really appreciate all he did. I am so glad I found Ravinia Plumbing (on the internet) and made the phone call to them. I would not hesitate to call them again.read more

Terrence Chloe

16:43 30 Nov 17

I have used Bishop Heating & Cooling for the 23 years I have lived in my house. It was easy to schedule the appointment on the phone for a day that was convenient for me. The technician Bob, showed up on time and efficiently completed work on the AC annual maintenance. Bob has been to the house before and knew exactly what to do. He conducted himself in a friendly yet professional manner.read more

Tina Luz

14:59 26 Nov 17

As usual, outstanding service!! Technicians are prompt, courteous, and knowledgeable!! Customer service from the office personnel is also outstanding!! I had been a customer of Mahoney Plumbing and Heating since 1986 and when it merged, then sold to Ravinia several years ago, I became a Ravinia customer and have always been extremely pleased. It has become an integral part of my "professional service family."read more

Amanda Paige

05:33 15 Nov 17

The company called to say that the piece needed for my job was found to be defective when the technician was examining the parts for the job. Although I appreciate the call to let me know that they would be showing up later, I would have appreciated it more if they had checked the parts the day before and let me know. I already had my day scheduled and was without a car as I knew I wouldn't need one. When the technician did show up (I think it was Andy), he was pleasant and profssional and answered all my questions and spoke with my husband over the phone. He did a great job, cleaned up and was pleasant to interact with.read more

Maricruz Richards

10:06 01 Nov 17

Ravinia Plumbing came when they said they would. Dan explained what the cost would be, with or without parts. Luckily we didn't need any parts because as customers we are always trying to keep our costs at a minimum. Dan assessed the situation, corrected the problem and was on his way. He has been here before, so I was comfortable to have him here. He is nice and polite and you should be happy to have him as one of your repairmen. You have always tried to schedule a visit as soon as you can - and you succeeded again. Thank You.read more

Sarah Crudes

02:21 01 Nov 17

This last experience I had with Ravinia was as positive and always. Both Jeff and Dave R were here to do plumbing work and they did an excellent job. Both were so professional, knowledge, and determined to get the job done even though a few obstacles presented themselves. I truly have never worked with such great contractors and I am so thrilled that I found Ravinia. I am pushing my brother in Wilmette to join "the club" as well!read more

Phoebe Dewey

13:46 20 Oct 17

We have used Ravinia for the past 18 months and have been very happy with the service. We are members and I always think you are on the expensive side but there is nothing like easy scheduling and technicians that are on time and pleasant. Customer service is very important to me. I do think some are better at this than others but overall satisfied. Everyone likes promotions so I think you should continue to do coupons and include members since we often refer you and call you every time.read more

James Cook

15:52 16 Oct 17

My experience today was the same as always. It was very easy to schedule an appointment. The office called me with enough time to leave my office and get home to meet the tech so I did not have to wait around for them. The tech was super friendly and knowledgeable. You guys are a pleasure to do business with.read more

John Phillips

15:36 16 Oct 17

I appreciated how fast Ravinia was able to schedule a technician to come out and take care of my clogged sewer pipe! I called at approximately 7:30AM and was advised by the representative that she would have someone out first thing,.. between 8 and 9 in the morning, same day. The technician was polite and flexible in my requests, and took care of the problem very quickly. And, advised what needs to be done as far as annual maintenance to help assure future problems can possibly be avoided and or reduced in severity. This information is helpful,.. being proactive is important as a home owner.read more

Michelle Rowe

12:54 09 Oct 17

Technician, Eric, was running a little late so called-always appreciated. I had to get something somewhere by a certain time and technician waited for my return as we cross paths by about 10 minutes. He was very kind, efficient and didn't make me feel guilty for having him wait a few minutes. He identified the problem and solution quickly. Thanks!read more

Katy Matilde

09:38 08 Oct 17

I called Ravinia at 1:30pm and Brian B., the tech, arrived about an hour later. He completed everything within 30 minutes and explained any issues. He also explained what to do in the future. Charge for services was reasonable. Everyone at Ravinia is consistently the best at everything they do. We have been using Ravinia's services for over ten years, and as a member we will continue to be a member in the future.read more

Lloyd Prater

21:59 04 Oct 17

The technician, Jason, was extremely skilled, professional and courteous. He was very expeditious in diagnosing the problem and completing the work (installed a new hot water heater, brought a couple of valves up to code, and rerouted the ice maker water line) in ~2.5 hours. It was very easy to schedule service. I called around 7:30 am and the work was completed by 3pm on the same day. While Ravinia is not the "cheapest" game in town, the work is always high quality and can be counted on.read more

Steff Hall

14:33 02 Oct 17

Terry came to see about our toilet was was very slow to review. Initially, he saw that we needed several new parts for the tank, but after installing those parts he found that the toilet was still not working properly. He called the office and asked them to send out an additional part. He then had to remove the tank, take everything out and reinstall with the original new parts and the additional part. He did a great job. The toilet is working fine and he was very careful to keep the area clean. Great job.read more

Sonia Wilson

12:35 22 Sep 17

Very good. We called and were able to get an appointment quickly that fit our schedule. The technician's were friendly and able to diagnose our problem and correct it on the spot, after confirming estimated costs (which was really important to us). They spent time with me understanding what work they thought was worth doing, and what alternate options we might have in order to save money (which is also really important to us). JJ and Joe did a great job and corrected our drainage problem. I'm looking forward to seeing Lake Silver in our backyard dry up and disappear.read more

Yang Louisa

11:33 20 Sep 17

Thank you so much for the excellent care you showed my mom and me. The technician always arrived when he said he would, he was always friendly and was knowledgeable. They worked with us to use what they could that was not damaged in the flood. We even had the supervisor check in with us and the technician. We are thankful for your help and support .read more

Christina Moultry

10:22 08 Sep 17

Tim was here today to service all four AC units. It takes a long time and endless trips up and down stairs and in and out of house! He was also here recently to help with an evaporator installation for one of the units, which resulted in many hours outside in rain and cold! His work and concentration are amazing! Very pleased with him and his work, and appreciate all the info I learned along the way!read more

Mueller Carter

12:48 30 Aug 17

Nick and David did an unbelievable job in replacing my spacepak system. Timely, professional and friendly. Highest quality job - exceptional attention to detail. Worked long hours the first day to insure system was cooling before leaving for the day and then returned the next day to balance air flow and recheck everything. Jeff Johnson has also been great through both the sales and installation process quick to follow up and everything. I have never been disappointed with Ravinia service but this experience has been the best by far.read more

Gaynelle Walker

03:31 30 Aug 17

Charlie came to my house on October 27, '16. Originally, a different date was scheduled, but Ravinia called to reschedule another day and was very kind to make it close to the original date. Charlie arrived here on time. In fact, he was waiting in my driveway when I got home from work. He was very thorough, very helpful, and is/was always nice to see and talk to. That's why I request that Charlie be the technician to come and do my furnace work. I think that the fees charged are comparable to other companies.read more

ladonna snow

05:48 27 Aug 17

Reed arrived on time after calling when he would arrive. He was very polite and informative about what was wrong with the air conditioner and gave me a quote before working on the unit. He also checked the filters and suggested how often we could take care of them to get better air flow from our unit. I will highly recommend your services to friends and use Ravinia for other needs with heating, air conditioning and plumbing.read more

Dianne Stevenson

14:05 28 Jul 17

Jose Guerra, electrician, completed 3 projects with exceptional service. His advice necessitated a return visit in order install specialty bulbs with greater performance than those sold by a supplier. I am extremely satisfied. Cesar, heating and cooling technician, performed a clean and check on my furnace with noted courtesy and attention to my questions regarding humidity. He has serviced me in the past including when an house emergency occurred. He made arrangements for Ravinia Plumbing to fix the problem which was not within work domain.read more

Nelly Walker

16:00 24 Jul 17

Ravinia/Bishop has worked at my house for over 30 years, and have always been pleased with service. From annual service of heating/air, the installation of new water heaters and furnaces to major plumbing projects. The quality of work has always been 5-star. Technicians arrive in a timely manner and are always friendly and professional. Scheduling appointments runs smoothly and prices are competitive in the area. I plan to continue working with Ravinia/Bishop, and frequently recommend them to friends.read more

Reyna Tang

09:26 10 Jul 17

Great service from Kevin H., the service technician. He arrived as scheduled, and did a thorough inspection of our furnaces and thermostats. I appreciated that he covered his shoes with paper booties as he entered my house. He answered my questions about ways to try and save money on my heating bills this winter, & I felt confident with his expert knowledge. He also took the time to explain what is the new Ravinia Plumbing & Heating Family of companies and how my new membership gives me options and benefits. I will absolutely ask for Kevin for the Spring inspection of my air conditioners.read more

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