Reviews and Ratings

Ravinia Plumbing & Heating contracts with an independent third party to rate our performance.  The following are the grades we received from our North Shore plumbing, HVAC, sewers and drains, pumps and back up pumps, and electrical customers for January – March 2017, based on 166 responses.

The following are the percentage of customers who gave us A ratings:

The technician was respectful, professional and friendly:99%
Overall appearance of the technician was good:94%
Our ability provided you with confidence in our skills and expertise:96%
It was easy to schedule your appointment:96%
Technician was knowledgeable and able to answer my questions:98%
My technician arrived within the three-hour time window:98%

 

We also received the following:

Definitely/probably would schedule another appointment:96%
Definitely/probably would recommend:96%

 

Here are some customer reviews we received in March 2017 from our North Shore plumbing, heating and cooling, sewers and drains, sumps and pumps, and electrical customers:

Lake Forest bathroom fan customer review

“Technician Ryan was on time and professional in every way. One task was to install a new bath fan/heater to replace a worn out unit. He laid a drop cloth before inspecting and determined there was too little room around the old unit to install the new one without opening up the ceiling; not what I wanted to hear. Then he offered a great solution. Because the old and new unit were the same manufacturer, he suggested replacing the heater and fan parts of the old unit with the same parts of the new unit; problem solved!”

Highland Park sewer customer review
“I had a sewer crew here Friday, they tried using my frost free hose tap and found it had frozen, so they arranged for someone to come Monday to fix, I requested Don because he did a big job for me last year, and did a great job, he showed up first thing Monday, and fixed the problem very quickly. He knew exactly how to fix it, was unbothered by having to work in a really tight space, very professional. I particularly like working with someone who is very calm and competent, no attempt to make me think the problem is worse than it is or overly complicated to fix. Super easy to schedule, obvious expertise.”

Lincolnshire sump pump and sewer customer review
“Andy and Joe were great.  They gave us a courtesy call with an arrival estimate, wore the booties, determined the problem and installed a new sump pump.  Additional complications, however, forced them to dig up part of our back yard and “camera” some underground pipes to locate a blockage.  All this was done very efficiently with full explanations of everything that was going on.”

Lake Bluff water heater customer review
“Excellent customer service.  I had what I thought was an emergency and they called me back immediately and talked me through mitigating the immediate problem from leaking hot water heaters, saving me large  overtime charges and set up an appointment for his technicians to come to my house and install 2 new water heaters the following day.  You do not find this type of service anywhere else and is why I have been a Ravinia Plumbing customer for the past 35 years!”

Highland Park garbage disposer customer review
“Jason was out on time. He spotted the problem with the disposal quickly and advised of the cost of the repair. We discussed the age the disposal and decided it was time to get a new unit. He called in and the new unit arrived in about 15 minutes. While waiting for the new  unit he commenced removal of the old unit. We are up and running (quietly) with the new unit.”

Deerfield furnace customer review
 “Our old furnace was going bad. The estimator Jeff Johnson came to our home evaluated our needs and the best choice for a furnace. We purchased a Carrier performance 95% efficient furnace and up graded to a Carrier Cor Wi-fi Thermostat. Our installers Roy and David were top notch, very personal, and very professional. After the installation they explained how the thermostat works and said call with any questions. We are very happy with our furnace choice, heats our house perfect and I can set my heat from my phone. I highly recommend   Ravinia.”

Northbrook electrical customer review
“Jose did a very good job in a timely manner.  He is very polite and more than adequately performed the job.  Should we have electrical problems in the future, I would be very happy to have Jose fill the need.”

Lake Forest clogged sink customer review
”My experience with Ravinia Plumbing has been very positive. Most recent was a sink waste rodding. The Tech was David and he was professional, polite and clean. He informed me what was going to take place and a rough cost before he started, that was important to me! The repair was on cost and time schedule. Also I signed up for the repair club to earn additional savings on future repairs.”

Highland Park toilet plumbing customer review
“Terry came to see about our toilet was was very slow to review. Initially, he saw that we needed several new parts for the tank, but after installing those parts he found that the toilet was still not working properly. He called the office and asked them to send out an additional part. He then had to remove the tank, take everything out and reinstall with the original new parts and the additional part. He did a great job. The toilet is working fine and he was very careful to keep the area clean. Great job.”

Click here to view more client reviews.

 

Recommended By 95% Of Our Customers.*

For more information, go to Reviews and Ratings

24/7 Emergency Service 847-579-5565

Family Owned Since 1928

Contact:

Ravinia Plumbing
1580 Old Skokie Rd
Highland Park, IL 60035
P: (847) 579-5565
F: (847) 831-5694
Hours of operation: Mon.-Fri. 8:00-5:00, Sat. 8:00-1:30
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Latest Blog:

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*Based on research conducted January - August 2016