Google Rating
4.9

Reviews and Ratings

Ravinia Plumbing & Heating contracts with an independent third party to rate our performance.  The following are the grades we received from our North Shore plumbing, HVAC, sewers and drains, pumps and back up pumps, and electrical customers for January – October 2017, based on 844 responses.

The following are the percentage of customers who gave us A ratings:

The technician was respectful, professional and friendly:98%
Overall appearance of the technician was good:95%
Our ability provided you with confidence in our skills and expertise:96%
It was easy to schedule your appointment:95%
Technician was knowledgeable and able to answer my questions:98%
My technician arrived within the three-hour time window:98%

 

We also received the following:

Definitely/probably would schedule another appointment:97%
Definitely/probably would recommend:95%

 

Here are some customer reviews we received in October 2017 from our North Shore plumbing, heating and cooling, sewers and drains, sumps and pumps, and electrical customers:

Lincolnshire bathroom plumbing customer review

“Dan was on time-between 8 and 9 a.m. as scheduled. He was friendly, answered our questions and was thoroughly professional with a warm and helpful manner. He replaced a toilet, changed a shower connection and installed a sink disposal while bringing the unit up to code. We are very pleased. Everything seems to work just fine at this point.”

Northbrook furnace customer review
“David A came to our house to do our winter maintenance.  He showed up on time was very friendly and also gave us a 20 minute heads up so we could meet him at our home. He did a great job and explained what needed to be done.  We have used your company for years and we are never disappointed.  David A cleaned up and was very up front of what needed to actually be done.  I am always concerned since one of our units is pretty old.  We always do the annual maintenance and keep getting a good reports from all of the technicians that come out from Ravinia.”

Northbrook overall service customer review
“Every one at Ravinia Family Companies has always been very friendly but professional. Your office personnel who schedule appointments have been friendly. Your service people have always arrived on time and have been friendly. They explain any problems that they find and always explain costs in making any repair before doing the work.  Have to say I have been more than satisfied with your companies. Good job everyone.” 

Buffalo Grove heating maintenance customer review
 “We recently had our annual pre-season check done by the Ravinia group and once again, it was a perfect experience.  Technician Gary Apfelbaum was right on schedule, and thoroughly looked over all components of the HVAC  system.   Ravinia & Bishop have been handling our HVAC for more than a decade, and the excellence continues.”

Deerfield sump pump customer review
“On 10/14/17 we had yet another 100 year rain.  At about 8:30 that night when the rain was coming in buckets, our backup battery kicked in with a horrible alarm.  I called Ravinia and eventually was called back by Ray.  By the time he called us, the alarm had stopped and the sump pump was going again with out any assistance.  He gave us a few options of waiting until morning or him coming out.  With his assurances that the battery backup had done it’s job we decided to wait.  A bit later he called us back and said he rethought it and it was probably the best if he came, we agreed and around 11 PM or so he did come.  He inspected everything inside and out and gave us his opinion of the problem and what could be done.  By the time he left we felt relief that we would get through the night without too much worry.  The rain did stop, no more alarms and on Sunday morning Ray called us to make sure that everything was ok.  There was absolutely no expectation on our part that we would be called and Ray never said anything about a follow-up call but there it was.  Not many people would have taken the time to do this.  When he left us way past 11 PM the night before he was not sure if he would have to go to another house or be able to go home for some well deserved sleep.  I just can’t say enough about his professionalism but more importantly about his kindness.  Please let him know how much he is appreciated.”

Winnetka sump pump customer review
“Excellent service again today provided by Dave.  Sump pump was stuck and not discharging the water.  Dave identified the cause, corrected and tested to ensure it was properly running.  He explained the recommendation and timing of potential replacement.”

Highland Park boiler customer review
Rick Cochrane did a great job for me today. He was on time, calling me 10 minutes ahead. He taught me a lot about the boiler and what I should do to keep in functionin well. When I asked him at the end of the visit to repeat some things so I could write them down, he got tags from his truck wrote the instructions on them, and attached them to the boiler where appropriate. He did an add-on installation of a water sensor for the floor, even though he had to go back to the shop to get the part. I will ask for him again.

Click here to view more client reviews.

 

Recommended By 95% Of Our Customers.*

For more information, go to Reviews and Ratings

24/7 Emergency Service 847-579-5565

Family Owned Since 1928

Contact:

Ravinia Plumbing
1580 Old Skokie Rd
Highland Park, IL 60035
P: (847) 579-5565
F: (847) 831-5694
Hours of operation: Mon.-Fri. 8:00-5:00, Sat. 8:00-1:30
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Latest Blog:

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December 5, 2017

When their furnaces malfunction or stop working completely, many property owners make the mistake of trying to get the repair work done as cheapl Read more…

*Based on research conducted January - August 2016