Reviews and Ratings

Ravinia Plumbing & Heating contracts with an independent third party to rate our performance.  The following are the grades we received from our North Shore plumbing, HVAC, sewers and drains, pumps and back up pumps, and electrical customers for 2016, based on 610 responses. 

The following are the percentage of customers who gave us A ratings:

The technician was respectful, professional and friendly:97.7%
Overall appearance of the technician was good:95.1%
Our ability provided you with confidence in our skills and expertise:94.9%
It was easy to schedule your appointment:93.0%
Technician was knowledgeable and able to answer my questions:96.5%
My technician arrived within the three-hour time window:96.6%

 

We also received the following:

Definitely/probably would schedule another appointment:97.8%
Definitely/probably would recommend:96.6%

 

Here are some customer reviews we received in December 2016 from our NorthShore plumbing, heating and cooling, sewers and drains, sumps and pumps, and electrical customers:

Highland Park heating emergency customer review

“My furnace went out on a very cold day.  Called to schedule appointment and was given a slot that afternoon.  Technician Roy arrived as planned.  Unfortunately it was determined the furnace heat exchanger needed to be replaced.  Roy was able to get the furnace working enough to keep us reasonably warm that night.  The next day it initially looked like getting parts and labor was going to be difficult, however, owner Dave offered up as many portable heaters I might need to keep the house warm.  In the end Ravinia found a way to get the parts and technicians to my house that evening and we had heat that night.  Roy and Charlie G, the repair specialist, and partner all did a great job.  They were friendly, courteous, professional, and knowledgeable.  Best of all they cleaned up after themselves.    Great people, great service!”

Deerfield sump pump/dryer vent customer review
“I couldn’t ask for more in a plumber than the service Jeff Johnson provided today.  Punctual, friendly, knowledgeable and proactive.  He walked into my utility room to service our sump pumps and immediately identified a problem I did not know I had … trouble with my dryer vent.  He took care of our problem and I am so relieved that he cared enough about his customers to not ignore our problem.”

Northbrook kitchen plumbing customer review
“Our job required installation of a new kitchen faucet, reinstallation of a garbage disposer, and re-piping of a kitchen and a bathroom sink.  Our plumber Chuck did a beautiful job.  The new correctly-installed faucet had slow water flow, and Chuck did not leave the job until he had tracked down and repaired the cause (a faulty part in the new faucet).  Another plumber might have walked away and left us with that issue, since the install was complete.  Very happy with Chuck.”

Wilmette water heater customer review
 “We had a great experience with plumber Terry on the replacement of our two water heaters. These heaters had been installed over 30 years ago (by Mahoney), and finally started to leak. Terry quoted us a very fair price to replace them, and the Ravinia scheduler moved his schedule around so that he could install them on my day off. The flue turned out to be too narrow for the exhaust from both water heaters, and Terry insisted that it be done to code. Even though the flue had worked that way for 30 years, Terry knew it wasn’t safe enough with the potential harmful emissions. He didn’t charge us extra for all the work it took to try to expand the opening, and eventually reroute the exhaust. This meant a lot to me, because now I knew I could trust that we had a plumber who would do things right, and eat the cost if it went over the estimated amount. We joined the Home Care Club for this service because it saved us money over all, but we will definitely be calling Ravinia again because of their integrity.”

Wilmette boiler customer review
“Rick came to service our boiler. He was very nice and explained that it was time for a new one. Then Jeff helped us select a new one, followed up with me several times during the process and could not have been more kind and helpful. Roy and Don then came and spent a day installing the new boiler. We were incredibly appreciative of their expertise. They were so patient explaining to us how everything worked. We were delighted with the whole process. Thank you.”

Highland Park furnace/sump pump customer review
“We had a double-whammy: furnace wouldn’t turn on, sump pump wouldn’t turn off. Reed fixed our furnace and offered great advice about its future, then James cleaned our sump system and also gave us great suggestions regarding that. Both were the utmost professionals.”

Northbrook plumbing emergency customer review
“Had a plumbing problem with kitchen sink. Water backed up and soaked kitchen floor. Very messy. Very stressful. When sink overflowed, I called Ravinia. Immediate response. Very courteous. Your servicemen were at our home within an hour. Believe one man was JJ and other Joe both were great. Assessed the problem. Went to work. And completed work in about an hour. Efficient. Effective. Courteous. Will use Ravinia in future. Would recommend Ravinia to others. Thanks.”

Lake Forest Home Care Club customer review
“Have been a very satisfied Bishop Heating & Cooling customer for many years. With the new Home Care Club membership, I have recently become introduced to Ravinia Plumbing. In just the last week alone, I have needed plumbing services on two different occasions. The first was to fix a couple issues that were supposedly fixed by another plumber and the second was to fix an improperly installed item by a contractor’s plumber that was done two years ago. In both instances the servicemen were professional & courteous; explained the situation and repair costs clearly and fixed the problems neatly & quickly. Thank you for your excellent service!”

Lake Forest bathroom plumbing customer review
“Tech Dave arrived in the afternoon on the day I called to request service right before the holidays on 12/21/16 on our slow draining bathtub. Dave was timely, courteous, friendly, and a true professional. Not only did Dave fix the draining problem, he took time before and after, first to better understand my concerns and to assess the problem, and secondly to explain the solution with some humor once the problem was fix and to answer all my questions. I appreciated Dave’s brief tutorial on the plumbing layout of pipes and connections that exist in our main bathroom.”  

 

Click here to view more client reviews.

 

Recommended By 95% Of Our Customers.*

For more information, go to Reviews and Ratings

24/7 Emergency Service 847-579-5565

Family Owned Since 1928

Contact:

Ravinia Plumbing
1580 Old Skokie Rd
Highland Park, IL 60035
P: (847) 579-5565
F: (847) 831-5694
Hours of operation: Mon.-Fri. 8:00-5:00, Sat. 8:00-1:30
View Location on a Map

Latest Blog:

What You Need for DIY Electrical Projects

January 30, 2017

We really advise against people doing electrical work themselves.  Do it wrong and you can short out your entire house, start a fire, injure you Read more…

*Based on research conducted January - August 2016