Reviews and Ratings

Ravinia Plumbing & Heating contracts with an independent third party to rate our performance.  The following are the grades we received from our North Shore plumbing, HVAC, sewers and drains, pumps and back up pumps, and electrical customers for January – April 2017, based on 250 responses.

The following are the percentage of customers who gave us A ratings:

The technician was respectful, professional and friendly:99%
Overall appearance of the technician was good:95%
Our ability provided you with confidence in our skills and expertise:97%
It was easy to schedule your appointment:97%
Technician was knowledgeable and able to answer my questions:97%
My technician arrived within the three-hour time window:95%

 

We also received the following:

Definitely/probably would schedule another appointment:97%
Definitely/probably would recommend:95%

 

Here are some customer reviews we received in April 2017 from our North Shore plumbing, heating and cooling, sewers and drains, sumps and pumps, and electrical customers:

Northbrook flooded basement customer review

“We needed emergency service for a leak in the basement during a rainstorm.  Technician called back quickly and arrived within an hour of our call.  Everything was taken care of, and saved our basement”

Evanston sewer repair customer review
“David was very thorough.  We have had a sewer problem with roots for a very long time.  He reviewed our prior visits and listened to our current complaint.  He proposed a good and low cost solution.  His performance and professionalism were excellent.  He also provided a quote for a more permanent solution on the spot as well as offering guidance toward city services and rebates for our particular issue.  Top notch!”

Deerfield sump pump customer review
“Jason was very through and explained everything, made recommendations.  Good to know that the sump and back up sump should not be on the same circuit for (what is now) obvious reasons and a pin valve on the hot water heater is not code (NOT your installation).”

Evanston electric service customer review
“I reached someone in the office before eight in the morning on Monday, April 3rd to schedule service for an electrical issue.  The representative from Romitti arrived within the window given to me that morning.  He asked questions regarding the disruption and explained how he would go about finding the problem.  He was courteous and not extraordinarily messy.  Damaged parts which were replaced were left with me.  I could leave for work after he left without having to do any major cleanup.”

Deerfield new air conditioner customer review
 “Ravinia Technicians installed a new AC unit today at our home. The technicians arrived on time and got to work quickly. We discussed the particulars about what was to happen, made sure the correct unit was to be installed and they went about the business of getting the unit installed. It took about three hours to get the project finished. Upon completion of the process the technician and I discussed the warranty and a few other concerns and all were answered. I had scheduled the installation a few months ago and had no trouble picking the date that worked best for my schedule. We feel the price is comparable for our Carrier AC unit.”

Glencoe plumbing/HVAC customer review
“Your technicians are why we have been loyal customers for so long.  We have known Rich for nearly 9 years.  We were just lucky enough to get him when our stove had a gas leak shortly after we moved into our house.  We have requested him ever since!  A bad experience with another HVAC company lead us to Larry.  We are grateful for the honesty, knowledge, and experience of the technicians from Ravinia.  In addition your office staff is extremely helpful, efficient, and kind.”

Deerfield flooding customer review
“Very good.  We called and were able to get an appointment quickly that fit our schedule.  The technician’s were friendly and able to diagnose our problem and correct it on the spot, after confirming estimated costs (which was really important to us).  They spent time with me understanding what work they thought was worth doing, and what alternate options we might have in order to save money (which is also really important to us).  JJ and Joe did a great job and corrected our drainage problem.  I’m looking forward to seeing the “lake” in our backyard dry up and disappear.”

Winnetka heating and cooling customer review
“We were very happy with Ravinia/Bishop’s installation of our new furnace and humidifier. Jeff and the Team are a great group of professionals to work with. They made a potentially very disruptive procedure, very painless.  Most recently we took advantage of Ravinia’s great Spring Tune Up Special. In addition to his service, Jack provided helpful diagnostic information on the condition of our air conditioning units.  We also joined their Home Care Club…we seemed to us to be a no brainer.  We feel like we are being treated fairly …and that we are working with the best heating and cooling vendor on the Northshore.”

Deerfield electrical service customer review
“It was quite easy to make an appointment. The technician, Ryan, arrived within the time frame given by your appointment scheduler. He was very professional — upon arrival immediately listening to our problem and then thoroughly investigating the source of our electrical problem. He found the source of it, told us what it was, and told us how he could correct it.  We had six ceiling light cans, the sockets of which had shorts in them.  He also suggested how we could save some money in labor time by having us (the homeowner) go to the lighting store to purchase the new LED cans that needed to be installed. While my husband went to buy the six cans, Ryan installed the needed new sockets. He also had to replace the damaged dimmer switch.  It’s never pleasant having to spend money on stuff like this, but when you think of the alternative — no kitchen lights — it had to be done and it was worth having it done in a safe manner.”

Click here to view more client reviews.

 

Recommended By 95% Of Our Customers.*

For more information, go to Reviews and Ratings

24/7 Emergency Service 847-579-5565

Family Owned Since 1928

Contact:

Ravinia Plumbing
1580 Old Skokie Rd
Highland Park, IL 60035
P: (847) 579-5565
F: (847) 831-5694
Hours of operation: Mon.-Fri. 8:00-5:00, Sat. 8:00-1:30
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Latest Blog:

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*Based on research conducted January - August 2016