Reviews and Ratings

Ravinia Plumbing & Heating contracts with an independent third party to rate our performance.  The following are the grades we received from our North Shore plumbing, HVAC, sewers and drains, pumps and back up pumps, and electrical customers for January and February 2017, based on 105 responses.

The following are the percentage of customers who gave us A ratings:

The technician was respectful, professional and friendly:99%
Overall appearance of the technician was good:93%
Our ability provided you with confidence in our skills and expertise:96%
It was easy to schedule your appointment:95%
Technician was knowledgeable and able to answer my questions:95%
My technician arrived within the three-hour time window:98%

 

We also received the following:

Definitely/probably would schedule another appointment:95%
Definitely/probably would recommend:95%

 

Here are some customer reviews we received in January 2017 from our NorthShore plumbing, heating and cooling, sewers and drains, sumps and pumps, and electrical customers:

Lake Forest toilet and faucet repair customer review
“We have always been so relieved to have Ravinia Plumbing to rely on. We have used in emergencies…to replace toilets and faucets….and probably more instances  than I can recall. Ravinia has always responded quickly after a phone call.  Their contact people have been  nothing but caring and responsive to our calls, and , of course , the professionals have always been so knowledgeable and polite. Thank you!!! So good to know Ravinia will promptly see to any problem we have.”

Highland Park faucet replacement customer review
“We had a problem with my kitchen faucet and called Ravinia for help around 11 AM.  Since I was a member of their Home care club, they said that I would get priority and that they could have someone there that afternoon.  In fact, the technician was at my home by 1 PM.  He called their warehouse and had options for replacement faucets brought to the house so that I could look at the possibilities in person in my kitchen.  Within an hour,  I had a new faucet installed without having to go to the store to find the replacement.  The technician was knowledgeable and friendly.”

Highland Park furnace replacement customer review
“We scheduled a tune up with technician Kevin and he was very efficient and professional. He informed us that our current furnace could not be serviced due to parts not being available. Jeff came out and provided an estimate. He answered all of our questions and we agreed upon a new system.   The team that came out, Charlie G. and Dan B. got the job done as promised and were very professional and provided fantastic service.  Thanks.”

Glenview water heater replacement customer review
“I had to have a water heater replaced.  Terry was the technical professional who came, inspected, organized, and executed the water heater replacement.  He explained the process, the advantage of Home Care Club on price and future service.  He explained code issues, temperature settings and walked me through the new equipment. Answered questions.  Excellent service.” 

Lincolnshire flooding customer review
“I was on my way home and my wife called to let me know water was coming out of everywhere. So, the only plumbing company that came to mind was Ravinia, due to seeing their trucks in the neighborhood.  I called and they showed up after hours. They fixed the problem after 8pm, came back the next day and fixed another problem.  They are now my plumbing company for all future problems or work.”

Riverwoods sewer line customer review
“We called today at approximately 11:00am and the service people showed up at 12:30, wonderful response.  Our kitchen sink backed up and was told by Ravinia representatives that it had to be rodded out, and they accomplished the task quickly and efficiently.  They also showed us where the main sewer and the backup holding sewers where located.  Great service.”  

Deerfield sewer line customer review
“Saturday at 1:00 I noticed water coming up from the floor drain in the basement, I called Ravinia and was told Ray was on another job, but could be over by 2:00.  Needless to say I was thrilled that someone was available so quickly.  Within a half hour Ray called me to say he was on his way and would be to my home shortly.  When he arrived he was pleasant, remembered being at my house for other service before and he got to work rodding the sewer drain from the street toward the house.  We talked while he worked and explained to me that roots are always growing and this maintenance should be done on a regular basis.  I truly appreciate the prompt and efficient service on a Saturday afternoon.  Thank you Ray and Ravinia Plumbing for being consistently dependable!”

Libertyville water heater customer review
My water heater broke on Sunday. I called Monday morning and was told they would get a plumber out between 8 and 9. The plumber arrived at 8:30 and diagnosed the problem. Jason was straightforward with the cost to fix the water heater and showed me the price binder. He answered all my questions and called the office to have the parts delivered. Jason was very informative. My water heater was functioning again by 11:00 which was right within the timeframe that I was told it would take.

Click here to view more client reviews.

 

Recommended By 95% Of Our Customers.*

For more information, go to Reviews and Ratings

24/7 Emergency Service 847-579-5565

Family Owned Since 1928

Contact:

Ravinia Plumbing
1580 Old Skokie Rd
Highland Park, IL 60035
P: (847) 579-5565
F: (847) 831-5694
Hours of operation: Mon.-Fri. 8:00-5:00, Sat. 8:00-1:30
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Latest Blog:

Maintaining Sewer Lines

March 24, 2017

We all know April showers bring May flowers.  But, if you are not careful, they can also bring flooded basements and yards caused by backed up s Read more…

*Based on research conducted January - August 2016